Privacy Policy

Last updated: June 28, 2025

Who We Are

FalconTrade.AI ("FalconTrade," "we," "our," "us") provides AI-driven crypto-trading signals, dashboards, and community resources through the website falcontrade.ai and any related mobile or desktop applications (together, the "Service"). FalconTrade is operated by [Company Ltd.], a company registered in [Jurisdiction], with its registered office at [Address].

Why This Policy Exists

This Privacy Policy explains what personal data we collect from you, why we collect it, how we use it, how long we keep it, and the rights you have in relation to that data. By using the Service, you acknowledge that you have read and understood this Policy.

The Data We Collect

We may collect the following types of data:

• Account Information: name, email address, password (hashed), country, and any other details you choose to provide when creating or managing an account.
• Payment Information: limited billing details such as cardholder name, billing address, subscription plan, transaction ID, and last four digits of your payment card (full card details are handled exclusively by our payment processor, e.g., Stripe).
• Usage Data: log files, IP address, device type, browser type, time zone, pages visited, referral URLs, and other diagnostic data automatically collected when you access the Service.
• Marketing Preferences: your choices about receiving marketing emails or push notifications.
• Community Content: posts, comments, or messages you create in our member forums or Discord/Telegram channels.
• Support Data: information you include in emails or chat messages with customer support.
• Cookies & Similar Technologies: small data files set on your device to enable core features, remember preferences, analyze traffic, and deliver marketing.

How We Use Your Data

We use your data for the following purposes:

1. To create and manage your FalconTrade account.
2. To process subscription payments and renewals.
3. To deliver trading signals, dashboards, alerts, and other Service features.
4. To provide customer support and respond to inquiries.
5. To personalize your experience and improve the Service.
6. To detect, prevent, and address fraud or security issues.
7. To send administrative messages (transaction receipts, policy updates, security alerts).
8. With your consent, to send newsletters, promotions, or event invitations.
9. To generate aggregated, anonymized analytics about platform performance and user engagement.
10. To comply with legal obligations and enforce our Terms of Service.

Legal Bases for Processing (EEA/UK Users)

We rely on one or more of the following grounds under the GDPR: (i) performance of a contract (providing the Service), (ii) legitimate interests (improving and securing the platform, marketing similar products to existing customers), (iii) consent (optional marketing or cookies), and (iv) legal compliance.

How We Share Your Data

We do not sell or rent your personal data. We may share it with:

• Payment Processors: to complete subscription transactions.
• Service Providers: hosting, analytics (e.g., Google Analytics), email delivery, customer-support tools, and fraud-prevention vendors, each bound by confidentiality agreements.
• Community Platforms: if you connect your account to external channels (Discord, Telegram), your user ID and username may be shared.
• Professional Advisors: auditors, lawyers, or insurers where necessary.
• Legal or Regulatory Authorities: if required to comply with law, court order, or to protect our rights.
• Business Transfers: if we are involved in a merger, acquisition, or asset sale, your data may be transferred subject to standard confidentiality safeguards.

International Transfers

Our servers and some third-party providers are located in various countries. Where personal data is transferred outside the EEA/UK, we rely on approved safeguards such as Standard Contractual Clauses or an adequacy decision.

Data Security

We use industry-standard technical and organizational measures—including encryption in transit (TLS), firewall-protected networks, least-privilege access controls, regular security audits, and staff training—to safeguard personal data. No method of transmission over the Internet is 100% secure, so we cannot guarantee absolute security.

Data Retention

We keep your personal data only as long as necessary for the purposes described above:

• Account data: for as long as you have an active account, then up to 7 years to meet tax or legal retention duties.
• Payment records: 7 years for accounting compliance.
• Marketing data: until you withdraw consent or unsubscribe.
• Logs: generally 12 months, unless required longer for security or legal reasons.

Data may be anonymized and retained indefinitely for analytics.

Your Rights

You have the following rights regarding your data:

• Access: request a copy of the personal data we hold about you.
• Rectification: correct inaccurate or incomplete data.
• Erasure: request deletion ("right to be forgotten") where legally permissible.
• Restriction: ask us to pause processing in certain circumstances.
• Portability: receive your data in a structured, machine-readable format.
• Objection: object to processing based on our legitimate interests or for direct marketing.
• Withdraw Consent: at any time, without affecting prior processing.

To exercise these rights, contact us at privacy@falcontrade.ai. We may need to verify your identity before responding.

Cookies

We use (i) essential cookies for site functionality, (ii) analytics cookies to understand performance, and (iii) marketing cookies to deliver relevant ads. You can manage your preferences through the cookie banner or your browser settings. Disabling cookies may impact certain features.

Children's Privacy

The Service is not directed to anyone under 18 years of age, and we do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided personal data, contact us to request deletion.

Do Not Track & CCPA/CPRA Disclosures (California Users)

We do not respond to browser Do Not Track signals. California residents have additional rights to request disclosure or deletion of personal information, opt out of "sharing" (we do not share for cross-context marketing), and to not be discriminated against for exercising their privacy rights. Requests may be submitted via privacy@falcontrade.ai or toll-free at [phone]. We will verify your identity and respond within statutory timeframes.

Changes to This Policy

We may update this Privacy Policy from time to time. If changes are material, we will notify you by email or an in-service announcement. Your continued use of the Service after the effective date constitutes acceptance of the revised Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact: